How to Repair Your CCTV Camera

Understanding your CCTV and everything that’s wrong with it, if it is posing a problem, is very important as you’ll have to get it fixed as fast as possible.

Most often it can be difficult to understand the problem you’re being dealt with. If you know what to do, you will have a much easier time getting it fixed without the help of a professional.

Step 1: Verify your camera connection and power settings

Checking the connection of your cameras, check whether the lead is disconnected or that the service network is up in running. Sometimes you can easily have the connection problem fixed by just checking whether your connection is working. Checking your power settings is also quite important as there could be technical issues with your cameras.

When checking the camera power settings, be sure to check whether the power is powered via electricity and not a battery as a battery can run out fairly quickly. If power is the problem, also be sure to check your electricity and whether or not it works or not.

Step 2: Discover the cameras

Be sure to know your camera’s internet provider’s address. It can be found by checking your camera’s directory. Once found, you can easily ‘ping’ it by simply using your digital device, which will allow you to test the strength of the connection. It will either point out a problem or assure you whether or not the connection of the server is a problem.

Step 3: Be informed about your profile settings (Usernames and passwords)

If you’re able to ping the camera, but it’s still not working, chances are that your login details don’t work, which will have you refer to a manual for further options to troubleshoot the problem at hand.

Step 4: Check your ARP tables and confirm whether there is an IP conflict

If you still can’t find a problem, you must check your Address Resolution Protocol tables, which is located outside the camera. You can cross reference the MAC and internet provider address by using the ARP.

Now confirm whether there is an IP conflict, which if there is, your cameras won’t be able to work at all.

What can you do to fix these problems?

  • Upgrade your firmware software, which might be outdated or struggle to work, due to connection problems.
  • Reboot your camera for 10 to 20 seconds. Just like an internet router, it might just need a good old reboot sometimes.
  • Check your cables and whether it is connected.
  • Factory reset your camera to troubleshoot issues.
  • Call your manufacturer for further assistance if you cannot fix the cameras yourself.

Get CCTV camera installations from Clearsite today!